Here is Hamelin's Return & Refund Policy:
TERMS OF SALE
These Terms of Sale apply to your purchase of Hamelin Brands Inc. (“Hamelin,” "we," or "us") products directly from us online (the “Products”) through our website and mobile application (collectively, the “Site”).
YOU AGREE TO THESE TERMS OF SALE BY PLACING YOUR ORDER. THIS IS A BINDING AGREEMENT. PLEASE READ THESE TERMS CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT PLACE AN ORDER.
Hamelin reserves the right to update and change these Terms of Sale effective upon posting of the updated Terms to the Site. You are advised to check the Terms of Sale from time to time for any updates or changes that may affect you.
Unless otherwise indicated, all prices, fees, and other amounts included on the Site are in U.S. dollars and do not include any applicable taxes or shipping costs, for which you are responsible.
Hamelin strives to communicate accurate pricing and Product information but will not be held responsible for any pricing, typographical, or other errors in on the Site and/or in our communications.
Placing an order in your shopping cart does not guarantee the availability of the Product. All orders are subject to availability and confirmation. Payment must be received prior to our acceptance of an order, and we reserve the right, but have no obligation, to confirm the credibility of all payment transactions. We reserve the right to decline your order in the event that we are unable to obtain authorization for payment, if shipping restrictions apply to a particular item, or we do not have the item in stock.
We do not sell Products through our Site to persons under the age of 18 unless you have the permission of a parent or legal guardian as you have to have a credit or debit card to complete your order. If you are under the age of 18, you should ask an adult to make the purchase on your behalf.
You must create an account to place an order through the Site. You are responsible for maintaining the confidentiality of your login and password and for restricting access to your account. You agree to accept responsibility for all orders placed and activities that occur under your account or password.
4.Return and Exchange Policy
All sales are final. Unfortunately, we are not able to accept Product returns. We do allow exchanges of items made within thirty (30) days of the initial sale. If you return an item for exchange, you are responsible for the associated shipping and delivery costs. If you purchased an item from an outside retailer and would like to return or exchange the item, please contact the retailer directly for their policy. We are not responsible for any products not purchased directly from Hamelin through the Site.
We currently accept payments for orders through our Site via debit card and credit card (Visa, American Express, MasterCard, Discover, JCB, and Diners Club). All payments are processed by our third party service provider. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of the credit/debit card rejects authorization of payment to us, we will not be held liable for any delay, non-delivery, or cancelation of your order.
We charge sales and shipping tax where required by the applicable law, in which event such tax will be added to the order amount.
All shipments are handled either by USPS, UPS, or FedEx. A shipping, handling, and insurance charge is added to each order. The total delivery time for your order is based on the processing time and shipment method selected. Once processed, your order will ship as indicated on the order. Our shopping bag is currently configured for customers billing and shipping within the United States and Canada only, and we are unable to process or ship orders outside of the US and Canada.
Product images are subject to change. Some items may appear larger or smaller than their actual sizes, and are not shown to scale. The item descriptions indicate approximate dimensions. Also, please note that because computer monitors have different settings, colors and sizes may vary. If you have any questions regarding the size, color, or any other physical aspect of a particular Product, please contact us at email@example.com. However, Hamelin does not warrant that Product images or descriptions are accurate, complete, reliable, current, or error-free. If a Product is not as described on this Site, your sole remedy is to return it in unused condition, for an exchange or refund, as solely determined by us.
The Products are available for purchase by consumers only and not for commercial use, resale or export.
Hamelin warrants to the original purchaser only that the Product purchased from the Site is free from defects in workmanship and material under normal and intended use. Hamelin’s obligation under this warranty is limited to replacement or repair, at our option, of any Product that does not confirm to this limited warranty, provided that you must give us written notice within thirty (30) days from receipt of the defective Product. This warranty does not apply to any Product that has been misused or damaged due to negligence, accident, or otherwise, or any alterations to the Product.
Additionally, you have thirty (30) days from receipt of your order to notify Hamelin of any missing, incorrect, or damaged portion of your order, which we will correct or replace, at our option, or we cannot be held responsible or liable for these issues.
TO THE EXTENT ALLOWED BY APPLICABLE LAW, THE FOREGOING LIMITED WARRANTIES ARE IN LIEU OF ALL OTHER EXPRESSED AND IMPLIED WARRANTIES, WHICH WE DISCLAIM. REPRESENTATIONS OR PROMISES INCONSISTENT WITH OR IN ADDITION TO THIS WARRANTY ARE UNAUTHORIZED AND SHALL NOT BE BINDING ON HAMELIN. SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
HAMELIN DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN. IN NO EVENT SHALL HAMELIN BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR SIMILAR DAMAGES, WHETHER OR NOT FORESEEABLE AND REGARDLESS OF THE NATURE OF THE CLAIM. IN NO EVENT SHALL HAMELIN BE LIABLE TO ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, HAMELIN IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. SOME JURISDICTIONS MAY NOT ENFORCE ALL OF THESE LIMITATIONS, AND ONLY THE LIMITATIONS THAT ARE LAWFULLY APPLIED TO YOU IN YOUR JURISDICTION WILL APPLY.
You agree that these Terms of Sale, any order or purchase through the Site, or any claim, dispute, or controversy (whether in contract, tort, or otherwise) between you and Hamelin arising from or relating to these Terms of Sale, or the interpretation, breach, or validity thereof, are governed by the laws of the State of Massachusetts, without regard to conflicts of law.
12.Dispute Resolution and Binding Arbitration
YOU AND HAMELIN ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
Any claim, dispute, or controversy (regardless of the cause of action or nature of the claim) between you and Hamelin, its agents, employees, successors, assigns, direct and indirect subsidiaries, and any third party providing any products or services to you or Hamelin in connection with your purchase, or arising from or relating in any way to your order or purchase, the Products, these Terms of Sale, or the interpretation, breach, termination, or validity thereof, shall be resolved exclusively and finally by binding arbitration. The arbitrator shall have exclusive authority to resolve any dispute relating to the enforceability of this arbitration provision including any unconscionability challenge or any other challenge that the arbitration provision or these Terms of Sale is void, voidable, or otherwise invalid. The arbitration shall be administered by the American Arbitration Association (“AAA”). Arbitration proceedings shall be governed by this provision and the applicable procedures of AAA. You agree to an arbitration on an individual basis and agree to hereby waive any right to pursue any class action or collective claim or action. Regardless of any law to the contrary, any claim against Hamelin must be filed within one year of the time such claim arose, otherwise such claim will be barred forever. If any provision of this arbitration provision is found unenforceable, the unenforceable provision shall be severed and the remaining arbitration terms shall be enforced, but in no case shall there be a class arbitration. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.
Copyright © Hamelin Brands Inc. All rights reserved.
If you have any other questions or concerns don't hesitate to contact us: https://www.hamelin.store/pages/contact
I love this notebook and app ...would buybagain and recommend it. Thanks !
The very best Quality and Paper…overall Notebook was excellent.
Easy to use index cards with great performance & long life. I'd recommend to anyone! 5 Stars
This notebook ticks all the boxes for me. Wirebound, so it lies flat and folds over, and twin ring configuration to keep it from snagging on anything. The covers are very stiff, which means you can write in the notebook easily even if you don't have a desk or clipboard. The perforated paper detaches easily and without tearing. And the paper is glorious if you're a fountain pen addict like me--bright white, smooth, no feathering or bleed, and showcases shading and sheen really well. It's up there with Clairefontaine, IMO. I find the cost to be very fair as well for the quality of this notebook.
This notebook is amazing. I got it as a gift and I love this notebook. It is so durable and so smooth to write on. It also does not bleed thru the back page. I can just throw it in my backpack and the pages never crumble up!
I’ve seen this notebook gain a lot of good reviews on Instagram and I can see why! I haven’t been able to get one myself but I’m trusting what others say it seems to be a really good notebook. I did a bit of research and yes this brand has been in at least 60%-70% of the best notebooks of the year for 2 years now! Hope I can get my hands on it by the end of august as I am taking honors but don’t have the requirements to buy some online :(
I love the product will definitely be buying more!
After receiving my first hamelin notebook as a gift, I am thoroughly impressed with the overall quality and intricacy of it. Coming from a family of graphic designers and writers, notebook quality and durability is of the utmost importance to us! The hard front and back cover for durability, the peel and stick labels for organization, the perforated pages for a clean tear, I could go on forever! However, my favorite aspect hands down is the Optik paper. I can write in any color ball point pen and it won't bleed through! Rest assured, I won't be buying another brand of notebooks ever again. And I will definitely be getting my family their own notebook for the holidays so they can enjoy the benefits of hamelin notebooks too!
I have been using the Hamelin notebook at work for the past 8 months and I really like it. I take it back and forth to work and the durability is better than any notebook I have ever had in the past. I even bought a couple of them to use at home. I have one upstairs and one downstairs so I can make lists and write notes where ever I am in the house. I highly recommend the Hamelin notebook for all of your writing needs.
After trying all the usual cheap notebooks out there, bringing this into class to take notes is a breath of fresh air. Writing is painless and not having my marker end up on the next page helps me keep clean notes, and being able to scan them in makes it all the better! And I like the included tab stickers, helps me keep organized.
The front and back covers have been very durable after being tossed into my backpack every day, multiple times a day.
Definitely recommended for any serious students out there! Go with the green - great color!
I used these notebooks for the first time last semester and so far I'm very pleased with it. I tend to use darker gel pens and always have issues with ink bleeding through my notes. So far, that hasn't been an issue with this notebook. Will definitely start using this notebook for all my classes in the future.
10/10 would recommend :-)
Although I'm an early adopter of technology I prefer taking handwritten notes as it helps me 1) record only the salient subject matter, 2) better retain and embed the information in my mind, and 3) fuel my creative thinking and process faster. The downside is the lack of efficient organization and categorization of all information for future use. Until now, when I discovered these new smart notebooks from hamelin that allow me to do both, handwrite my notes, then using the free Scribzee app (downloaded to my . phone) I take a photo of the note pages and upload them to the cloud where I can organize, sort, rearrange, and categorize for future reference and use. All the benefits from handwriting retention to efficient organization.
More bonuses, Optik bright white paper that doesn't bleed through enabling writing on both sides, so twice the value, and the thickest covers with a rugged binding that endures all kinds of wear and tear, no tearing or falling apart like most notebooks. Bright colors are fun too, so both form and function!
My daughter is an aspiring writer and I purchased this notebook as gift for her. She is currently using it to write short stories in. We are very impressed with the quality of the notebook it is very durable and her stories will be able to stand the test of time!
These notebooks are durable. They can handle going back and forth to class in my backpack. Being a lefty, the wide margins are great and the app is a fun way to back up my notes. The deep dark black color is my favorite.. I am definitely going to order more.
I love my hamelin notebook! There's just something about that smooth white paper that makes you want write—so it's perfect for those long note-taking sessions. The cover is super durable which means I can throw it in my bag and not worry about it getting tattered or ripping away from the binding. As an admitted notebook geek, I have to say that hamelin does it better than any other brand I've tried. Highly recommend!!!